Accomplished Electronic Engineer and Senior Operations Leader with over 17 years of combined expertise in safety compliance, technical governance, operational management, and team leadership. Brings robust engineering foundations, proven HSE excellence, and extensive experience in financial precision, risk oversight, and stakeholder coordination—ideally suited to lead ZRC’s electric vehicle fleet infrastructure. Her track record spans designing safe systems, optimising operations, ensuring regulatory adherence, and driving service quality across diverse sectors.

As Director of Engineering & EV Fleet Technical Services, Happiness oversees all technical strategy, maintenance standards, safety protocols, and engineering operations for ZRC’s e‑mobility fleet. She combines rigorous engineering discipline with strong operational governance, meticulous attention to detail, and adaptive leadership—ensuring maximum reliability, compliance, and performance across every vehicle, system, and process. Her commitment to safety, integrity, and continuous improvement strengthens ZRC’s capacity to deliver sustainable, world‑class clean energy transport solutions.

Core Competencies

* EV & Engineering Leadership: Fleet technical oversight, electronic systems management, maintenance strategy, regulatory compliance, safety governance

* HSE & Risk Management: Policy implementation, risk assessment, site audits, safety training, incident analysis, quality assurance

* Operations & Governance: Team leadership, process optimisation, performance monitoring, internal controls, financial & operational integrity

* Technical & Administrative: Advanced MS Office, data analysis & reporting, information security, documentation precision, problem‑solving

* Stakeholder & Service Excellence: Strategic communication, relationship management, standards enforcement, continuous improvement

Professional Statement